Privacy Policy

Privacy Policy

At Roofriendly we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website or view our services, how we use it, that we will not disclose it to others, and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to [email protected] or by telephoning 01522 701150.

How do we collect information from you?

We obtain information about you when you use our website, and if you look at our services. This is in order to give you a better browsing experience.

What information do we collect about you?

If you are visiting our website the personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
We collect information about you when you request us to provide you with a quotation or you correspond with us regarding one of our listed services. This information will relate to your personal contact information only and the services you are interested in.
Information may be obtained from you face to face such as images of works completed for you by us, and or through e mail or completion of testimonials. This information may be displayed within our testimonials section of the website.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
We try at all times to keep all personal data collected and processed accurate and up-to-date. We check the accuracy of data when it is collected and at regular intervals thereafter. Where any inaccurate or out-of-date data is found, all reasonable steps will be taken to amend or erase that data, as appropriate.
Why we need to collect and use your personal data
The primary basis that we intend to use for the processing of your data is for optimizing your experience using our website and nothing more. The information that we collect about you upon contacting us via the website is essential for us to be able to contact you.

How will we use the information about you?

We collect information about you in order to:
• provide you with an easy to use website
• provide an ongoing service to you.
Who might we share your information with?
We will not sell or rent your information to ANY third parties, for any reason, at any time.

How long do we keep hold of your information?

During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We reserve the right to retain where we believe it’s in our legitimate interests to do so. You have the right to request deletion of your personal data. We’ll comply with this request.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all your personal information, please email or write to us using the contact details noted above.
All subject access requests must be sent to our Data Protection Officer.
You also have the following rights in respect of your personal data:
• The right to be informed of the processing – you may ask for a copy of the information Roofriendly holds about you and we will provide this within one month of receipt free of charge (we may charge a fee for subsequent or duplicate requests).
• The right to rectification – you may ask us to correct any information that we hold that is inaccurate or incomplete.
• The right of erasure – you may ask us to delete or cease processing data in certain situations. Please note that we will have regulatory obligations to retain information for certain time periods and we will retain such information as we believe is necessary to fulfil these obligations.
• The right to restrict processing – you may ask us to cease processing information. This means that we will be able to retain it but no longer act upon it.
For more details on how to exercise these rights please contact us.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Marketing

We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is retained securely and processed in a confidential manner. Your information may be accessed by your adviser and our support staff for the purposes of providing our website to you.
Information may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information that passes between us, and you should consider the risk of this. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website activity.
For further information visit https://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and inform you of any changes when they occur. This privacy policy was last updated on 16/10/2019.

Complaints procedure

Our commitment to customer complaints.
We are committed to providing high quality products and services for all our customers. Of course, as installing our products into properties of all types and ages can be complicated, we recognise that very occasionally things can go wrong.
If you have a query or complaint, we want to know as soon as possible to help us put things right promptly.
Just contact our Customer Care Team with your details and a description of your problem. We are here for you from 9am to 4pm Monday-Friday.
Call us: 01522 701150
Email us: [email protected]
Write to us: Roofriendly Ltd.
Customer Services
Unit 1, Witham Point, Wavell Drive, Lincoln LN3 4PL
However you contact us, we will:
• Let you know we’ve received your query
• Tell you who will be responsible for investigating along with their contact details
• Endeavour to return phone calls and emails within one working day
• Do everything we can to resolve things as quickly as possible
• Do what we can to attend within fourteen days if a visit to your property is needed
• Keep you regularly informed of progress throughout

If you’re unhappy with the way things have been resolved and you have a complaint about your experience with us, we will review your complaint in line with our Complaint Procedure.